Financial Services
FinServ — Support Automation
-38%
ttr
+11%
csat
+24%
deflection
Summary
RAG-backed agents triaged tickets and drafted responses with audit trails.
Before
- Median TTR 2h 10m
- Manual knowledge lookup
- No auditability
After
- Median TTR 1h 21m
- Context-aware drafts
- Full action logs